FAQs
Do you offer refunds/exchanges?
How do you care for ido items?
All items are made using quality natural fibers, so be sure to be as gentle as possible when washing your items. All items can be hand-washed or machine-washed on cool water, low tumble setting, and laid flat to dry. This can be found on item tags and all product pages.
For the best results, use a delicate laundry soap and a mesh washing bag to avoid too much abrasion while washing your items.
Do you offer rush orders?
If you are looking to have an item done by a certain timeline/date please be sure to mention it in the comments section of check out and we will let you know if we can accommodate! Please be sure to look at the product details tab of the item(s) you are looking to purchase to make sure it aligns with your timeline as well.
Do you offer express shipping?
Yes! the option should be available at check out
Do you offer custom items?
Yes! Fill out our form for a custom piece here
Made a mistake after purchase?
Contact info@ido-studios.co as soon as possible so we can get your issue fixed. Please make sure you include your full address including any unit information, as well as the number of items and the correct size (s).
Want to collaborate?
Shot an email to press@ido-studios.co